FAQ about Returning

Q: WHAT IF I DROP A CLASS?
A:  We give the first three days of school to get a full refund with no questions asked, after that you have the first week of school to get a full refund when you provide proof that you have dropped the class and can show an old schedule and a new schedule.

Q: CAN I GET A REFUND THROUGHOUT THE SEMESTER?
A:  Refunds are only issued out the first week of school,  however, we do offer any student at any time to drop your book off and we will gladly put it back on our shelf for another student to rent it out.  In the event the book rents, we then call you in to receive a full refund.  Yes, you can do this for prepaid book, too.

Q: ARE THERE ANY LATE FEES?
A:  Late fees apply when books are not returned at the end of the semester.

Q: WHAT IF I DON'T RETURN BY LAST DAY OF FINALS?
A:  Check on our website for your school you attend for late fees that will apply.

Q: CAN I REALLY SWAP OUT ANY BOOK AT ANY TIME?

A:  Yes, you can. You just pay the difference in the book prices, either you owing us or we owe you.

Q: WHAT IF MY MOM STEALS MY BOOK?
A:  If your mom or anyone else happens to steal your book, it comes back to whomever rented the textbook is responsible for returning your textbooks.

Q: IS YOUR BOOK DROP ALWAYS OPEN?
A:  Book drop is only to be used for after hours. It is closed during our business hours.

Q:  CAN YOU COME GET MY BOOKS FROM ME?
A:  A simple email or phone call is needed if a student has a problem getting their books back in. On occasion we have been known to meet students to get our books back in. We try our best to work with each situation that is thrown our way.

Q: WHAT EXACTLY IS REPLACEMENT COST?
A:  Replacement cost is the list price of the textbook.  Your rental does NOT go toward this cost.


book rentals
Rent books for any class at anytime and pick them up quick!

WE WILL MATCH ANY PHYSICAL LOCATIONS PRICE

Bring proof of prices from any physical location and TRI will match or beat competitor's prices. If you do not see your book, class, or section please inquire in store or through our email. If you can bring or give any information that might help us find the right book, we may be able to obtain the information quicker.

 WITHOUT "U" THERE IS NO "US"

We realize that technology is changing so we must change with it. We are making many changes which include curbside pickup service at some locations. This will alleviate the time it takes a student to retrieve their textbooks. It's simple and quick with the same customer service that we have believed in and utilized in the past. Please be patient with our new process.